Welcome to Pusiko! We appreciate your support of our products. We understand that sometimes you may need to return or exchange your purchase. Please take a moment to review our refund policy outlined below.

Our 15-Day Money Back Guarantee

We offer a 15-day 100% satisfaction guarantee or your money back!

If you change your mind about the items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions:

  • The item is unused, unworn, and in its original condition.
  • You provide valid proof of purchase (order number, receipt, or packing slip).

Return method: By mail

Restocking Fee: No Cost

Return Label: Customer Responsibility

You can always contact us for any return-related questions at info@pusiko.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method and retaining proof of postage.

Refund Process:

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund or exchange request. If approved:

Refunds will be issued to the original payment method within 5-7 business days. Exchanges will be processed and replacement items will be shipped to you promptly.

Manufacturing Defects:

If you receive a defective item, please contact us immediately. We may request photographic evidence of the defect to assess the issue and provide an appropriate solution, which may include a refund or replacement.

Cancellations:

You can cancel your order within 24 hours of purchase. After this time, your order may have already been processed, and cancellation may not be possible.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again then contact your credit card company because it may take some time before your refund is officially posted.

Next, contact your bank because sometimes there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pusiko.com 

Refunds

Generally, Refunds are not allowed but you can contact us if you have any problem related to your purchase. Contact us at info@pusiko.com.

Our Contact Details:

Trade Name: Pusiko

Email: info@pusiko.com

Phone: +34674321004

Working Hours: Monday - Friday ( 10 am - 6 pm)

Physical address: C EL PALMERAL 41, 7 11. Benicasim, Castellon 12560, Espania